Frequently Asked Questions

It's very simple! Browse our shop, add the products you like to your cart, then click “Checkout”. You'll be guided step by step to complete your purchase. No need to create an account if you don't want to.

We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and instalment payments via Klarna or Alma (where available). All payments are 100% secure.

If your order hasn't shipped yet, contact us quickly by email and we'll do our best to change or cancel it. Once it has shipped, you'll need to wait to receive it before requesting a return.

First check your spam or junk folder. If you still can't find it, contact us with your name and the approximate date of your order — we'll check right away for you.

Yes! Sign up for our newsletter to get your welcome code and hear about our exclusive offers. We also run regular promotions on our social media.

Orders are prepared within 24 to 48h (business days). After that, allow:

• Mainland France: 2 to 4 business days
• Belgium, Switzerland, Luxembourg: 3 to 5 business days
• Overseas territories & International: 7 to 14 business days depending on destination

Delivery times may vary during busy periods (holidays, sales).

Shipping costs are calculated automatically at checkout based on your address and the weight of your order. Shipping is free above a certain order amount (shown on the site).

Absolutely. All our parcels are shipped in neutral packaging, with no mention of “Secrets de Geishaa” or any indication of the contents. Your privacy is our priority.

Yes! As soon as your order ships, you'll receive an email with a tracking number. You can track your parcel in real time on the carrier's website.

Contact us as soon as possible with your order number. We'll open an investigation with the carrier and find a solution together (reshipment or refund).

Yes, pickup point delivery is available for France and Belgium. You can choose this option at checkout.

For hygiene reasons, intimate products (sex toys, opened cosmetics, underwear) cannot be returned or exchanged, except in the case of a manufacturing defect. Unopened products in their original packaging can be returned within 14 days.

Send us an email with your order number and the reason for the return. We'll give you instructions on how to send the product back.

Once the return is received and checked, the refund is processed within 5 to 10 business days to the payment method used for the order.

Contact us immediately with a photo of the product and the packaging. We'll offer you a replacement or a refund, whichever you prefer.

Yes, we carefully select every product. Our intimate cosmetics are formulated with ingredients that respect the body and intimate flora. Our sex toys are made from medical-grade silicone, ABS, or other body-safe, phthalate-free materials. Each product page details the composition.

No, never. All our products are cruelty-free. We only work with brands that share this value.

Most of our care products are formulated for sensitive areas. However, if you have very reactive skin or known allergies, always check the ingredient list on the product page. If in doubt, do a patch test before use.

If it's your first time, we recommend starting with something simple and versatile: a small external vibrator or a clitoral stimulator. What matters most is choosing a product that appeals to you and makes you feel comfortable. Feel free to message us for personalised advice!

Geisha balls are designed for pelvic floor training: they often contain internal balls that create subtle vibrations as you move, which stimulates the pelvic floor muscles.

A Yoni egg is usually made of semi-precious stone (jade, rose quartz...) and is part of a more spiritual, energetic approach to reconnecting with femininity.

The two can complement each other depending on what you're looking for.

Clean your sex toy before and after each use with warm water and a specific toy cleaner (or a mild pH-neutral soap). Let it air dry before storing it in a clean pouch. Avoid storing several toys together to preserve the materials.

No! With silicone sex toys, only use a water-based lubricant. Silicone-based lubricants can damage the material. Always check the compatibility noted on the product page.

Khamaré is a vetiver root traditionally used in West Africa for its benefits on feminine intimate hygiene. It's left to infuse in water and the infusion is drunk daily. It's known to help regulate intimate odours, tone the pelvic floor and bring a feeling of freshness from within.

Musc Tahara is a traditional intimate fragrance used in the Maghreb and Middle East. It's applied in a small amount to external areas only (never internally) for a feeling of freshness and a delicate scent. Perfect for special occasions or simply to feel good every day.

No, our ebooks are digital guides in PDF format. You receive them immediately after purchase by email and can read them on your phone, tablet or computer. You can also print them if you prefer a paper copy.

Completely. Your payment is secure, your parcel is discreet, and your personal data is protected. We understand that this type of purchase requires trust — that's why we do everything we can to make you feel comfortable.

Yes, we've selected gentle, progressive products to support women dealing with vaginismus: dilators in several sizes, soothing lubricants, and our ebook “Renaître en Douceur” (“Healing Gently”), which guides you step by step towards healing. Feel free to contact us for personalised advice.

Our Postpartum Kit is designed specifically for this period: it contains care products to comfort you, help you reconnect with your body and take care of your intimacy after giving birth. Khamaré and perineal care can also support your recovery.

Yes! Our Menopause Kit brings together 6 complete treatments to regulate, soothe and take care of yourself during this transition. Vaginal dryness can be eased with our hydrating lubricants and specific care products.

Discover our ebook “Raviver la Flamme” (“Reignite the Flame”) — a complete guide with a 30-day challenge to rebuild intimacy and closeness. You can also explore our couples' games, our sensual massage oils and our discovery gift sets to explore together.

You can write to us at contact@secretsdegeishaa.com or via the contact form on the site. We usually reply within 24 to 48h (business days).

No, Secrets de Geishaa is a 100% online store. This lets us offer you a wide range of products and discreet delivery across France and internationally.

Of course! We're here to help. Message us by email or on Instagram (@secretsdegeishaa), we'll be happy to reply, in complete confidentiality.

Yes, we're open to collaborating with content creators, therapists, midwives and women's wellness professionals. Contact us by email with your proposal!

Yes, we comply with GDPR and never share your data with third parties. Your information is only used to process your order and to send you communications if you've signed up to the newsletter (you can unsubscribe at any time).

The description on your bank statement is discreet and doesn't mention “Secrets de Geishaa” or the nature of the products purchased.

Yes, you can request the deletion of your account and your data at any time by contacting us by email. We'll process your request within 48h.